Privacy Policy — Dawson's Detailing

1. Overview

This Privacy Policy explains how Dawson's Detailing ("we," "us," "our") collects, uses, and protects information you provide when using our website and services.

2. Information We Collect

Contact details you submit via forms: name, email, phone, vehicle info, and message content.
Service records: appointment history, vehicle photos, and invoices.
Automatic data: IP address, browser type, referring URL, and pages visited (via analytics and hosting logs).
Marketing data: ad click IDs and conversion signals from Google, Bing, and Meta ad platforms.

3. How We Use Information

To respond to quote requests and provide services.
To schedule appointments, send reminders, and process payments.
To improve our website, services, and marketing performance.
To comply with legal obligations.

4. SMS & Communications

By submitting your phone number, you consent to receive SMS and calls from Dawson's Detailing regarding your inquiry and appointments. Standard message and data rates may apply. Reply STOP to opt out at any time.

5. Cookies & Tracking

We use cookies and pixels (including Google Analytics, Google Ads, Microsoft Advertising, and Meta) to measure ad performance and improve the site. You can disable cookies in your browser settings, though some site features may not work as intended.

6. Sharing of Information

We do not sell your personal information. We share limited data with service providers who help us operate the business (e.g., hosting, payments, analytics, advertising platforms) under confidentiality obligations, or when required by law.

7. Data Retention

We retain personal information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the internet is 100% secure.

9. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. Residents of certain jurisdictions (e.g., California, EU/UK) may have additional rights under applicable law.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

12. Contact

For privacy questions or requests, contact us via the options on this site.